Whistleblower reveals how sick callers waited up to 20 minutes to speak to an adviser and some waited 24 hours before doctor called back Shambles: 17-year-olds with no qualifications and only a month of fast-track training were manning the NHS 11 helpline this Christmas - says whistleblower Troubled helpline NHS 111 drafted in teenage staff rushed ... (more)
http://www.mirror.co.uk/news/uk-news/nhs-111-helpline-shambles-teenage-2968597
http://www.mirror.co.uk/news/uk-news/nhs-111-helpline-shambles-teenage-2968597
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