Smiles are part of the plan for area hospitals

... Koppelman, who recently took on the role of patient experience officer in addition to her duties as UH's chief nursing officer. "It's not something when you're there, it's fixed. You have to constantly be attending to it." Catherine Koppelman ...

http://www.crainscleveland.com/article/20130929/SUB1/309299973?CSAuthResp=1%3A373514016773050%3A168216%3A4%3A24%3Aapproved%3A218659987B5735F932790037FD7A27D1