During my sophomore year of college as a pre-med, I volunteered at the front desk of a free clinic, where it was typical to see patients waiting sometimes for more than two hours.
http://www.kevinmd.com/blog/2013/06/google-docs-manage-patients-efficiently.html
http://www.kevinmd.com/blog/2013/06/google-docs-manage-patients-efficiently.html
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